Shipping & Returns
Order Processing
All GatorShell orders are processed and shipped within 3–7 business days. Processing time is separate from carrier transit time.
Business days do not include weekends or recognized holidays.
Shipping Rates
- Standard Shipping: $8
- Free Standard Shipping on qualifying U.S. orders of $70 or more
- Express Shipping: $15
Express Shipping speeds up carrier transit after an order ships. It does not shorten the 3–7-business-day processing period.
Tracking
You will receive a tracking number by email after your order ships. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, or other delays outside GatorShell’s control.
Please verify that your shipping address is correct before submitting your order.
Shipping Availability
We currently ship only within the United States. International shipping is not available at this time.
Returns & Exchanges
If something isn’t right with your order, contact us within 30 days of delivery. Items must be unworn, unwashed, and in their original condition to be eligible for return or exchange.
Special-order sizes and items explicitly marked final sale are not eligible for return or exchange.
How to Start a Return or Exchange
Visit our Contact page and include your order number, the item involved, and the reason for the return or exchange. Please do not mail an item before receiving return authorization and instructions.
Return Shipping
Customers are responsible for return-shipping costs on ordinary returns and exchanges. GatorShell will cover reasonable return-shipping costs when an item is damaged, defective, or incorrect.
Original shipping charges are nonrefundable unless the return results from a damaged, defective, or incorrect item.
Refunds
After an approved return is received and inspected, the refund will be issued to the original payment method within five business days. Your bank or payment provider may require additional time to post the refund.
Exchanges
Exchanges are subject to product, color, and size availability. If a requested replacement is unavailable, we will work with you on an available alternative or refund.
Damaged, Defective, or Incorrect Items
Contact us as soon as possible with your order number, the item involved, a description of the problem, and clear photographs when applicable. We’ll review the issue and make it right.
Questions About an Order
Visit our Contact page or email chabasco@gatorshell.us. Please include your order number so we can assist you.